Etiqa Insurance Singapore is supporting travel insurance customers who have been affected by the impending closure of Jetstar Asia's operations.

While airline cessation of operations is not typically covered by travel insurance policies, the company is extending its coverage as a gesture of goodwill to alleviate the financial burden on its customers.

Clients who have purchased single-trip or annual travel insurance plans before 8am on June 11th can claim for non-refundable expenses related to pre-booked accommodation, local transportation, and activities during their trip, subject to applicable limits and criteria.

To enhance customer support, the company has also extended the claim submission period from 30 to 90 days, allowing customers additional time to review their travel plans and submit their claims when they are ready.

"At Etiqa Insurance Singapore, we understand the stress and uncertainty that the impending Jetstar Asia closure has brought to customers. We hope this goodwill gesture helps ease challenges faced by those with disrupted travel plans," says Etiqa chief executive officer Raymond Ong.

"We want to assure our customers that we remain committed to being 'With You' throughout their journeys, especially during unexpected situations. Our team is committed to providing the support and assistance our customers need to manage their travel plans with confidence and peace of mind".

Australia’s Qantas Group announced last week that it will close Singapore-based Jetstar Asia by the end of July. The low-cost carrier has struggled amid rising costs and stiff competition.

Etiqa did not say how many of its customers are affected by the announcement.